Homvelle Shipping Policy

Last updated: October 17, 2026

At Homvelle, we want shopping for practical home and kitchen essentials to be simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within [1–2 business days] after payment confirmation, excluding weekends and public holidays.

During busy periods, promotional events, or holidays, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Destinations

Homvelle currently ships to [the United Arab Emirates / the UAE and selected international destinations].

Available delivery destinations and shipping options will be displayed at checkout. We reserve the right to restrict delivery to certain locations where shipping is unavailable.

3. Shipping Fees

Homvelle is pleased to offer free shipping on all orders above AED 200 within our available delivery areas. No shipping fees will be charged at checkout for eligible deliveries.

Any delivery restrictions will be communicated at checkout.

Estimated Delivery Times

Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier availability, public holidays, weather, customs procedures, or other circumstances beyond our control.

5. Order Tracking

When tracking is available, we will send your tracking details to the email address or phone number provided at checkout.

Please allow some time after dispatch for tracking information to become active. If you have not received tracking details or your tracking information has not updated for an extended period, contact us for assistance.

6. Delivery Information

Please ensure that your shipping address, contact number, and other delivery details are accurate and complete when placing your order.

Homvelle is not responsible for delays caused by incorrect or incomplete information supplied at checkout. If an address correction is needed, contact us as soon as possible. Changes may not be possible after an order has been dispatched.

If a delivery attempt fails, the courier may contact you to arrange another attempt or collection, subject to its procedures.

7. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the courier.

If an order is confirmed lost, or delivery fails for reasons for which Homvelle is responsible, we will work with you to provide an appropriate resolution in accordance with applicable law.

8. Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at homvelle@gmail.com.

Include your order number and, where helpful, photographs of the item and its packaging. We will review the issue and arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and other applicable charges may apply unless stated otherwise at checkout.

Where these charges are not collected by Homvelle, they may be payable by the customer in accordance with the destination country's rules. Please check your local requirements before placing an international order.

10. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at homvelle@gmail.com

We will try to accommodate your request before dispatch, but cancellation or changes may not be possible once an order has been processed or shipped. Your statutory consumer rights remain unaffected.

11. Contact Us

If you have any questions about shipping or delivery, please contact:

Homvelle Customer Support
Email: homvelle@gmail.com
Business address: DubaI

Homvelle — Better Homes. Easier Living.